ABOUT US
For seven years, Elara has maintained a leading position in the online sales market. Our ongoing specialization is focused on one single goal: ensuring the complete satisfaction of our customers.
Don’t hesitate to join a community of over 1,400 people who have chosen to shop with us and have been completely satisfied.
What Makes Us Unique
Over a span of 7 years, we have recorded that over 93% of our customers reported being satisfied with their purchase, and more than 70% expressed their intention to make additional purchases from our catalog.
24/7 Customer Support
We have a dedicated team for customer care and support.
For any questions or needs, don’t hesitate to contact us!
EASY AND FAST RETURNS
If your order didn’t meet your expectations or if you encountered any issues, don’t worry.
Our return and exchange policy is simple and designed especially for you. Every customer is a VIP to us, so just contact us to receive instructions on how to proceed with a quick and hassle-free return.
I love this store, I've been shopping here for years and I've always had a great experience. Friendly people and excellent products.Jessica M.from Austin
—Jessica M.from Austin
I find the WhatsApp customer service very convenient because they respond very quickly and, most importantly, they provide real, helpful support.Madison T.from San Diego
—Madison T.from San Diego
Tracking code received within 48 hours, very kind and fast customer service. I would definitely buy from them again.Brandon C.from Dallas
—Brandon C.from Dallas
FAQ'S
What are the delivery times?
What are the delivery times?
Our average delivery times are 15–20 business days.
However, due to unforeseen events or high demand, shipping might occasionally take longer.
We always do our best to keep you informed with real-time updates regarding your order status and estimated delivery date.
How can I track my shipment?
How can I track my shipment?
You will receive a tracking number once your package has been shipped, and you will be able to monitor every stage of the delivery.
What does the SATISFACTION GUARANTEE consist of?
What does the SATISFACTION GUARANTEE consist of?
Our guarantee lasts 14 days.
If for any reason you are not satisfied with your product once your order has been delivered, you can return it for a full refund. The product must be intact and in its original condition. Return shipping costs are the responsibility of the customer.
Do you have any other questions?
Do you have any other questions?
If you have any questions about the product, payments, or anything else, feel free to contact us using the contact form.